Returns – PURMAX
2026-10-31 20:54:50 UTC

This is a translation provided for your convenience. Only the German version is legally binding.

Damaged items
If a delivered item is damaged, we are in principle entitled to repair it up to three times and/or to offer you a partial refund.

Reporting damage
Please inspect the goods without delay after receipt and report any defects without delay as well (Section 377 German Commercial Code, HGB). Transport damage must be reported immediately upon delivery and noted by the carrier; this also applies to deliveries to your customer. Please state the order number and enclose photos of the damage.
In the case of transport damage, we will support you in making a claim against the shipping service provider; there is no entitlement to repair.

Return shipment
The return shipment is in principle the responsibility of the B2B customer or their customer. This also applies to the shipping costs of the return. The shipping costs for the outbound delivery are not refunded.

Return address
Returns to us are only possible by prior arrangement.
FREICO - Freight Connect c/o Purmax
Rheiner Strasse 145
48282 Emsdetten
Germany

Refused deliveries and undeliverable parcels
If the recipient refuses delivery or a parcel comes back as undeliverable, we book the goods back into stock according to their condition. The processing costs stated below apply.

Processing costs
For processing a return, we charge the B2B customer 30% of the net purchase price of the item, up to 100% depending on the condition of the item. This also applies to refused and undeliverable parcels.

Refund
We refund any remaining amount by bank transfer within 4 weeks of receipt and inspection of the goods. Please provide us with your bank details for this purpose.

Excluded from returns
For hygiene reasons, small animal hutches in which animals have already lived are excluded.